Software Engineer
Lowe's Home Improvement
Remote, US
Feb 2023 – Aug 2024
full-time
- Cut daily error logs by 150,000 across RDCs by resolving bugs, optimizing log analysis, and enhancing system performance
- Developed a full-stack app to streamline database queries and generate SQL scripts, reducing support ticket resolution time
- Authored SOPs, slashing new engineer onboarding time by 80%
- Conducted root cause analysis for Tier 3 support, documenting solutions in BMC SmartIT and collaborating with supervisors
- Delivered secure, tested code updates to fix bugs and boost system efficiency, tracked via Jira and Confluence
- Thrived in Agile sprints, contributing to stand-ups and retrospectives